1. Confirmation of booking is only valid upon receipt of a deposit.

Note: 

i) Confirmation of availability for specific dates as received from “Maistrali" apartments reservations is not considered as a confirmation to a reservation.

ii) The deposit must be received by "Maistrali" apartments no later than the date as specified by the reservation’s department.

iii) Confirmation of the deposit made should also be forwarded to “Maistrali" apartments reservations by email.

For Payments methods please see here .

2. Balance of Deposit.

We prefer the  payoff amount, on arrivals day.

Note: Banking transfer costs is charged to the customer.

3. Refunds

For a cancellation of booking, a refund to the deposit is only given under the following conditions.

0% cancellation fee:
Full refund – When a cancellation to the booking has been made with a minimum of 30 days notice (from the date of check in) being given to “Maistrali" apartments reservation’s department.

Note: 
i) 100% of the deposit is refunded.
ii) Accepted notices are either by fax or email.

50% cancellation fee:
A 50% cancellation fee is charged if a cancellation of the reservation has been made within the period of 21days to 30 days, from the date of check in.

Note: 
i) 50% of the deposit is refunded.
ii) Accepted notices are either by fax or email.

100% cancellation fee:
A 100% cancellation fee is charged when a cancellation of the reservation has been made within 20 days from the date of check in.

Note: No refund to the deposit is refunded.

4. Pre-Term Departures:

there is a cancellation fee equal to the 50% of the remaining rental period (Law 1652/86 Gov. Gaz. 167A).

5. Accommodation price for a guest not considered in booking offer, is +20% in the agreed daily actual price.